FAQs

Gajraj Manufacturer & Exporter | FAQs

Q. What is 925 Sterling Silver?
A. Pure silver is an extremely soft material, and therefore the internationally accepted formula to create 925 Sterling Silver is a combination of 92.5% fine silver and 7.5% copper. Sterling silver offers the hardness and tolerance necessary with which jewelers can work with.

Q. Are all the items on your website 925 Sterling Silver?
A. Yes, all of our items are 925 Solid Sterling Silver

Q. Are all your items stamped 925?
A. Most of our items are stamped 925. The Earrings carry 925 stamp on the hook/earwire , Stud Post earrings carry stamp on the butterfly and pendants bear the stamp on the bail loop. Unfortunately, some of the earrings with FIXED WIRE (Soldered Wire) don't have 925 stamp because there is no place to put a 925 stamp. They are very delicate. But be assured that these are 925 sterling silver earrings because we only manufacturers sterling silver jewelry and we take care of quality and purity.

Q. What is the minimum to place an order?
A. This is a wholesale page,for trade business only,that ís why we are able to offer lower prices and great selection.We DO NOT ask for a resale certificate number but you have to buy minimum 20 items. You can buy 20 different items or 20 units of the same design as you wish on ready selection. There is 30 pieces minimum value for the order.

Q. How are the orders shipped and how long will it take for my order to arrive?
A. Goods are shipped via UPS Post. On average, it takes 5-7 business days for the delivery worldwide. In rare cases it may take up to 2-3 weeks for delivery according to customs procedures at some destinations.

Q. Do you insure the goods? How much I have to pay for insurance?
A. All shipments are insured. You donít have to pay extra for that. Insurance premium is included in the Shipping & Handling Charges.

Q. Do you ship to all countries?
A. Yes, We do ship goods worldwide.
Important: Your shipment on arrival may be subjected to Import Duty imposed by customs department of your country. Please check with your regional customs office for precise charges before placing your order.

Q. Do you accept returns?
A. Goods once sold will not be taken back or exchanged due to limits on re-import of jewelry into India.

Q. Do you have a printed catalog?
A. No, our website offers you the online catalog that is always up to date. We are in the process of putting all our products onto our website. Please do not email us to request a printed catalog.

Q. Why do your prices fluctuate?
A. The bullion prices of all precious metals like any other commodity fluctuate very frequently and so do our prices.

Q. Can I change my order before checking out?
A. Yes, you may add more products or remove an item from your Shopping Cart before you check out. If you do not want an item, simply check the box next to that item to remove it from the list and continue placing your order